Smash Management’s main contribution in the operation phase is to ensure:
- Successful and enjoyable operation to end users.
- Assets are in good condition throughout the project lifetime.
- Financial and operational Key Performance Indicators are met.
- Application of our standardized operation manuals to the facility/ies.
Smash Management’s scope of work during the operation phase covers the following areas:
1. Pre-opening:
- Selection, recruitment & training of all personnel. Smash Management’s role lies in making the best utilization of overhead budget allocated for manpower.
- Putting in place all the activities in compliance with the rules and regulations.
- Setting all the pricing policies.
2. Operation:
- Interviewing the potential members.
- Application of Smash Management’s Standard Operation Manuals & Procedures.
- Operation of all club facilities, sports activities, social activities and the food & beverage.
- Managing the maintenance team covering all the club facilities and equipment.
- Managing the security & housekeeping teams covering all premises.
3. Accounting activities and reporting:
- Following up on membership renewal activities.
- Handling accounting activities according to the national norms.
- Following upon financial transactions of the operation.
- Reviewing actual performance vs. budgeted financial performance.
- Setting quarterly reviews for the financial performance with the owner.